What size are the posters?

The posters are 12" x 18".

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Do the posters come framed?

No. The images on this website show our posters in a number of different frames, to give you an idea how they will look in various frames and rooms.

 

What size frame do you recommend?

The posters are 12" x 18". This means you need to have a frame equal to or larger than 13" x 19". If you wish to have a frame with a mat, make sure the OPENING is 12x18" and the actual frame is 13" x19" or larger (for example, 16" x 20" frame matted to a 12" x1 8" opening). You could also use a magnetic poster hanger that is 12" wide.

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Can I order a custom poster?

Please email your request to info@scratchoffworks.com.

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How is the paper quality?

All our posters are printed on 100# bright white cardstock. The posters are digitally printed with vibrant inks and finished with a gloss UV coating. Printed in the U.S.A.

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What kind of payment is accepted?

We accept payment with VISA, MasterCard, American Express and PayPal.

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I get an error message when I try to pay. What do I do now?

Typos can happen! Please check that the credit card number, expiration date, security code, and zip code are entered in correctly. The payment may have been declined by your bank which there can be numerous reasons for. You might have to reach out to them to solve the problem. Sometimes trying again later can also be a solution.

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The tracking number says my order was delivered but I did not receive it. What do I do?

The first step is to see if someone in your household accepted the package. Sometimes, the package will be left with a neighbor, or somewhere near the mailbox, by the garage, or on the side of the house.  Rarely, the shipping carrier will mark a package delivered that won't be delivered until the next day. This has a tendency to happen if a delivery is scheduled for the weekend. Please wait one more day to see if the package comes. If you still haven't been able to locate the package, please contact our customer service at info@scratchoffworks.com and we will find a solution.

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My poster has arrived damaged. What now?

We do our best to ship your order in the safest and most secure way. If your order for any reason arrives damaged, please take a photo of the damage and let us know immediately so we can help you solve the problem. We are happy to send out a replacement for damaged items. If you do not want a new item shipped, we kindly ask you to initiate a return and we will refund your order upon receipt. Important: Please make sure to take photos of both the package and the damaged product(s) and send them together with any relevant information about the claim to info@scratchoffworks.com. Remember to note your order number in the email. 

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I received the wrong item. What happens next?

Please take photos of the wrong item and the packaging it arrived in and send it via email to our customer service right away so we can make this right. Contact: info@scratchoffworks.com. 

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An item is missing from my order. How do I get it?

First, please check your tracking information. If your order contains several items, it might have been shipped in more than one parcel. If all parcels have been delivered, please email us right away with photos of what you received and and packaging it arrived in. Please contact our customer service at info@scratchoffworks.com and we will find a solution for you.

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